I’ve been selling in e-commerce for over 25 years, used, new, repeatables, non-repeatables. You name it, I’ve probably sold it. During this time I’ve encountered so many different personalities, mostly kind people, thousands and thousands of transactions, and rarely the rude word (it happens though).
Here’s what I’ve learned. Sellers can be the worst. Small sellers. Small Businesses. They have this attitude, it’s all about them. It’s not about the customer, it’s not about how to fix an issue, it’s about them. Not everyone, in fact, not many, but man, those who complain, they are LOUD!
I belong to many seller groups and those complainers are, well ‘interesting’. For example, recently I read a post from a seller complaining about a buyer who asked too many questions. Now, never mind that the seller had made an error in the listing, and the buyer was kind enough to point out it, without being rude. When the potential buyer asked a second, and then a third question, the seller decided it was ‘too much’ and shut them down. Telling the potential buyer that perhaps they should shop elsewhere. No THANK YOU for pointing out their error, not helping the customer, just shutting them down. The seller’s reason for shutting them down? “well it was probably just going to be a return”.
Now, personally, when I list an item for sale, my goal is to get buyers to see it, make offers, and buy the product. Not to tell them to shop elsewhere. Do you have a few questions? No problem.
Here’s the issue. Not everyone lives on a computer. Not everyone is comfortable shopping online. Some people are using a mobile device, they don’t see a product the same way a person on a computer sees the product. Other times a monitor or display device may cut off part of a photo, or words.
Or, maybe life just got in the way. We don’t know what the customers’ life is like, we don’t know what they are going through, or why they are asking the questions. Would it kill you to take 20 seconds and be kind? Answer a few questions. If that is an issue for you then maybe you should hire someone to handle your customer experience.
The customer is not always right, but they are always the potential customer/buyer, treat them with respect and provide a little bit of service.
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There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injected humour, or randomised words which don’t look even slightly believable. If you are going to use a passage of Lorem Ipsum, you need to be sure there isn’t anything embarrassing hidden in the middle of text. All the Lorem Ipsum generators on the Internet tend to repeat predefined chunks as necessary, making this the first true generator on the Internet. It uses a dictionary of over 200 Latin words, combined with a handful of model sentence structures, to generate Lorem Ipsum which looks reasonable.
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Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of “de Finibus Bonorum et Malorum” (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, “Lorem ipsum dolor sit amet..”, comes from a line in section 1.10.32.
There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injected humour, or randomised words which don’t look even slightly believable. If you are going to use a passage of Lorem Ipsum, you need to be sure there isn’t anything embarrassing hidden in the middle of text.
There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injected humour, or randomised words which don’t look even slightly believable. If you are going to use a passage of Lorem Ipsum, you need to be sure there isn’t anything embarrassing hidden in the middle of text. All the Lorem Ipsum generators on the Internet tend to repeat predefined chunks as necessary, making this the first true generator on the Internet. It uses a dictionary of over 200 Latin words, combined with a handful of model sentence structures, to generate Lorem Ipsum which looks reasonable. The generated Lorem Ipsum is therefore always free from repetition, injected humour, or non-characteristic words etc.
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